Code Four Labs ReportAI Platform Terms

Code Four provides an AI-powered platform for law-enforcement evidence and reporting workflows (the “Service”). Core functionality includes: (i) automated transcription and translation of body-worn, in-car, and interview audio/video with machine-generated summaries; (ii) ReportAI draft incident narratives for officer review, editing, and approval; (iii) one-click redaction of sensitive visual/audio information with exportable copies; and (iv) search and retrieval across video, audio, transcripts, metadata, and integrations to Customer’s VMS/CAD/RMS via documented APIs. AI outputs are assistive tools—the final report remains the responsibility of Customer personnel.

• Code Four will provide a non-binding free pilot environment so Customer can evaluate the Service.
• Upon entering a definitive agreement, the Service term continues for one (1) year and renews annually unless terminated under these Terms.
• Customer may terminate for convenience within sixty (60) days of the effective date of the definitive agreement.
• The Service is delivered via AWS GovCloud. Alternate CJIS-compliant hosting may be mutually agreed in writing.

• During the free pilot, fees are waived and either party may discontinue at any time.
• Production pricing: $30 USD per officer per month, invoiced annually in advance based on the Initial Officer Count.
• Additional officers added mid-term are prorated for the remaining months; reductions apply at renewal only.
• Invoices are due net 30 days and exclude taxes. Late payments may incur finance charges or suspension.

• Use the Service solely for lawful public-safety purposes and in accordance with applicable regulations (including CJIS and agency SOPs).
• Provide accurate officer counts, maintain user account security, and ensure only authorized personnel access the Service.
• Do not probe, reverse engineer, or interfere with the Service or AWS infrastructure. Do not upload malicious code.
• Ensure integrations to agency CAD/RMS/VMS follow published APIs. Code Four reads from these systems but never overwrites Customer records.

• Customer retains all right, title, and interest in Customer Data (evidence, transcripts, metadata, and derived content).
• Code Four processes Customer Data solely to provide, maintain, secure, and support the Service. We do not sell Customer Data or use it to train models for other agencies without consent.
• Data retention mirrors Customer policies. Upon request or termination, Code Four will delete or export Customer Data within thirty (30) days, subject to lawful holds.
• Departments may terminate access at any time and retrieve their data, provided all fees through the effective termination date are paid.

The Service is hosted exclusively in AWS GovCloud with encryption at rest (AES-256) and in transit (TLS 1.3). Code Four enforces MFA, role-based access control, continuous logging, and regular penetration testing. We operate in accordance with CJIS security policy requirements and will provide audit artifacts under NDA. Customer is responsible for complying with any additional agency-mandated security controls on their side of integrations or endpoints.

Code Four targets 99.9% Monthly Uptime Percentage (“MUP”), excluding Excused Downtime (scheduled maintenance up to four hours/month, emergency maintenance, and events outside Code Four’s reasonable control). Direct support is available via text, email, and phone Monday–Friday 8:00 a.m.–8:00 p.m. ET with 24×7 paging for Severity 1 incidents. Target response times:

Code Four owns the Service, documentation, and all improvements. Customer receives a limited, non-exclusive right to use the Service during the Term. Feedback may be used to improve the Service without obligation. Customer content and agency logos remain Customer property.

• Either party may terminate for material breach if not cured within thirty (30) days of written notice.
• Customer may terminate for convenience within sixty (60) days of the definitive agreement effective date; afterwards, termination occurs at the end of the Term.
• Code Four may suspend access for non-payment, security threats, or misuse. We will provide notice prior to suspension when practicable.

Code Four warrants it will provide the Service in a professional manner consistent with industry standards. EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED “AS IS” WITHOUT OTHER WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES PAID OR PAYABLE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, EXCLUDING WILLFUL MISCONDUCT OR AMOUNTS OWED FOR FEES AND INDEMNITY OBLIGATIONS.

• Training: Up to eight (8) hours of remote Q&A plus two (2) in-person sessions (three hours each) are included if scheduled within ninety (90) days. Additional training or travel expenses are billed at then-current rates.
• Support Channels: Direct text message access to George Cheng and up to three designated engineers, plus shared support inboxes provided post-signature.
• Marketing: Code Four may reference Customer’s name and logo to identify Customer as a user of the Service. Other joint announcements require mutual written consent.

Notices may also be sent via email to george@codefour.us or dylan@codefour.us with a copy to the physical address above.

• Governing Law: State of North Carolina, without regard to conflict-of-law rules. Venue: Wake County, NC, unless federal jurisdiction applies.
• Entire Agreement: These Terms plus any definitive agreement constitute the entire agreement and supersede prior proposals or discussions.
• Assignment: Neither party may assign without the other’s consent, except to an affiliate or in connection with a merger or asset sale.
• Force Majeure: Neither party is liable for delays caused by events beyond reasonable control.
• Severability: If any provision is unenforceable, the remaining provisions stay in effect.